Helston House Clearance (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard any personal information you provide when you contact us about our house clearance, probate clearance, garden clearance or related services.
1. Who We Are
We are a local house clearance service based in Helston, Cornwall. You can contact us by telephone on 01326 307868.
2. Information We Collect
We only collect information that is necessary to provide our services. This may include:
- Your name
- Telephone number
- Property address (for quoting and carrying out the clearance)
- Any details you voluntarily provide about the clearance job
We do not collect payment card details online. We do not use tracking cookies or third-party analytics that identify individual visitors on this website.
3. How We Use Your Information
We use the information you give us solely for the following purposes:
- To respond to your enquiry and provide a quote
- To schedule and carry out the house clearance or related service
- To contact you about the job (e.g. confirmation, arrival times, follow-up)
- To meet our legal and regulatory obligations (including waste transfer notes)
We will never sell or rent your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
Under UK GDPR we process your data on the basis of:
- Contract – when we need the information to provide the service you have requested
- Legitimate interests – to respond to enquiries and run our business efficiently
- Legal obligation – where we are required to keep certain records (e.g. waste documentation)
5. How Long We Keep Your Data
We keep personal information only for as long as necessary:
- Enquiry details that do not lead to a job are normally deleted within 12 months
- Records relating to completed jobs (including waste transfer notes) are retained for the period required by law (typically 2–3 years)
6. Sharing Your Information
We only share your information when necessary:
- With licensed waste carriers or recycling partners (limited to what is required for disposal)
- With professional advisers or insurers if required
- If required by law or a regulatory authority
7. Your Rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Object to or restrict certain processing
- Request data portability
To exercise any of these rights, please call us on 01326 307868.
8. Security
We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, loss or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us by telephone on 01326 307868.