These Terms and Conditions apply to all house clearance, probate clearance, garden clearance, loft clearance, garage clearance, commercial clearance and related services provided by Helston House Clearance (“we”, “us”, “our”).
1. Quotes & Pricing
- All quotes are provided free of charge and with no obligation.
- Quotes are based on the information you supply and a visual assessment where possible.
- The final price may be adjusted if the volume or type of items differs significantly from what was described or shown.
- Prices include labour, vehicle costs and standard disposal fees unless otherwise stated.
2. Booking & Cancellation
- A booking is confirmed when we agree a date and time with you.
- You may cancel or reschedule free of charge up to 48 hours before the agreed start time.
- Cancellations with less than 48 hours’ notice may incur a reasonable cancellation fee to cover costs already incurred.
- We reserve the right to cancel or rearrange a job in the event of unforeseen circumstances (e.g. vehicle breakdown, extreme weather). We will notify you as soon as possible and rearrange at the earliest convenience.
3. Access & Preparation
- You must ensure clear and safe access to the property and the items to be cleared on the agreed date.
- Parking must be available as close as reasonably possible to the property.
- Any items you wish to keep must be clearly removed or marked before we arrive.
- We are not responsible for items left behind that were not included in the clearance scope.
4. Ownership of Items
- By booking a clearance you confirm that you are the owner of the items or have full authority to dispose of them.
- Once items are removed from the property they become our responsibility and will be reused, recycled or disposed of at our discretion.
- We do not accept liability for any items of sentimental or high value that were not declared in advance.
5. Waste Disposal
- We are committed to responsible disposal. Wherever possible we prioritise reuse and recycling.
- All residual waste is taken to licensed facilities and disposed of in accordance with UK waste regulations.
- A Waste Transfer Note can be provided on request.
6. Payment
- Payment is due on completion of the clearance unless otherwise agreed in writing.
- We accept cash, bank transfer and major debit/credit cards.
- Late payment may attract reasonable additional charges.
7. Liability
- We hold public liability insurance.
- We take reasonable care when carrying out clearances. However, we cannot accept liability for damage to property that occurs as a result of poor access, unstable structures, or pre-existing defects.
- Our total liability for any claim arising from a clearance is limited to the value of the service provided.
- Nothing in these terms excludes liability for death or personal injury caused by our negligence.
8. Hazardous & Restricted Items
We cannot accept the following items (unless specifically agreed in advance and subject to additional charges and regulations):
- Asbestos or materials containing asbestos
- Clinical or medical waste
- Gas cylinders or pressurised containers
- Explosives, firearms or ammunition
- Chemicals, solvents or hazardous liquids
If such items are found during a clearance we reserve the right to refuse removal and to charge for any extra time or specialist disposal required.
9. Complaints
If you are unhappy with any aspect of our service please contact us as soon as possible on 01326 307868. We will do our best to resolve the matter promptly and fairly.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Contact
For any questions about these Terms please call us on 01326 307868.